Booking terms and conditions for Reading Retreat Limited
Thank you for your interest in Reading Retreat. Please read the following terms and conditions before proceeding. You will be asked to confirm you have read and understood these T&C’s when you place your booking.
Cancellation by you:
Should you need to cancel your booking the following policy will be applied:
More than 12 weeks notice before the booked retreat you will receive a full refund (less an administration fee of £75).
8-12 weeks notice 50% refund.
If you cancel within 8 weeks of the booked retreat we are unable to offer a refund.
We will endeavour to resell your booking and, if successful, any payments received for such booking sold will be taken into account, based on the applied percentage, when calculating your cancellation fee. If appropriate, we will attempt to move your booking to a mutually convenient alternative Retreat.
Covid 19:
We want you to be as safe as possible, and with that in mind our approach will be as follows. If you are feeling symptomatic we suggest you do a Covid test before you come. You can find our cancellation policy and our terms and conditions via our website, but if you can’t come due to Covid or any other illness, we will do our best to resell your room in order to provide you with a refund according to our terms and conditions (less our admin charge). Alternatively we can move your booking to another Retreat date. However it is your responsibility to assess the risk of attending a Retreat, as we cannot guarantee the Covid status of any attendee.
Cancellation or change by us:
We will use all reasonable endeavours to ensure that the Retreat takes place on the planned date and at the location advertised. However, where this becomes impractical due to circumstances beyond our reasonable control, or where bookings are insufficient to justify it, we may cancel or rearrange the Retreat at our discretion.
In such cases:
Where a Retreat is cancelled, our only liability to you will be to refund the total of the Fees which we have received from you in respect of the Retreat, less any previously processed refunds.
Where a Retreat is rearranged to take place on the original date but at another location within a 15 mile radius of the originally advertised location, we consider the terms of the original Retreat to have remained the same.
Where a Retreat is rearranged to take place on the original date but at another location outside of a 15 mile radius of the originally advertised location, we ask that you reconfirm your booking within 24 hours of us advising you of the change of location. Otherwise, we will have no liability for the change of location. Should you choose not to reconfirm, the refund policy above will apply.
Where an Retreat is rearranged to take place on another date, you will be entitled to choose to either transfer your booking to the new Retreat (in which case, these terms and conditions shall apply to that new event and all definitions used will be interpreted accordingly,) or to receive a full refund of the total of the fees which we have received from you in respect of the Retreat, less any previously processed refunds. If appropriate, we will attempt to move your booking to a mutually convenient alternative Retreat.
Author:
Should the advertised author be unable to attend due to circumstances beyond our control, we will endeavour to arrange another author and will keep you updated of any changes. Author attendance is not a guaranteed element of the Retreat.
Travel Insurance:
It is your responsibility to ensure you have adequate travel insurance for this trip. Our insurance means we cannot drive you anywhere, but we can provide details of local taxi firms as required.
Privacy Policy
You can read our privacy policy by clicking on the 'Privacy Policy' button on our contact page. We request your information to enable us to keep you up to date with news and events at Reading Retreat, to book you onto your chosen retreat, to process your payment and to gather feedback from your experience. We do not share your information with any third party and the information we hold can be inspected, corrected or removed at anytime by contacting info@readingretreat.co.uk using 'GDPR request' in the subject line.
Personal effects:
Reading Retreat does not accept any liability for loss, damage or theft of your personal effects, it is your responsibility to ensure you keep your valuables secure.
Dietary requirements:
Whilst we try to accommodate your dietary needs, we cannot guarantee an allergy-free diet as the kitchens we use are not entirely under our control. Reading Retreat will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with whilst staying at the property.
Behaviour:
We reserve the right to ask any guests to leave whose behaviour is disruptive or threatening (no refund will be offered).
Animals:
We are sorry but we cannot accept pets. Assistance animals may attend by prior arrangement, depending on the property and other guests attending.
Additional needs:
Due to the varied nature of the Retreat locations, not all properties are able to accommodate additional needs. Should you require specialised facilities, you must contact us while booking and we will be able to advise which Retreats might be appropriate.
Public Liability:
Due to the varied nature of the properties we use, we require you to take reasonable care as there may be uneven surfaces, steep stairs, low doorways, and nearby bodies of water. Accordingly Reading Retreat Limited accepts no responsibility for personal injury or death whilst attending a Retreat.